Manage Quality Customer Service – Class 5

by FedericoViola on November 12, 2013November 12, 2013

Link to all Classes Class 1 Class 2 Class 3 Class 4 Class 5

Today’s Class

Assignment 2 – Customer Service
Feedback

Assignment 2 – Customer Service

Today I will give out the final assessment task for customer service. Please read How to handle customer complaints – TrainingMag and participate in the class activity.

Afterwards complete the assessment below:

Assessment 2 Customer Service.

Feedback

Please leave your feedback in form of a comment. Your feedback and suggestions will help me to make this blog more user friendly. Thanks!

Leave a Reply Cancel reply

Enter your comment here...

Fill in your details below or click an icon to log in:

Email (required) (Address never made public)

Name (required)

Website

You are commenting using your WordPress.com account. ( Log Out / Change )

You are commenting using your Twitter account. ( Log Out / Change )

You are commenting using your Facebook account. ( Log Out / Change )

Cancel

Connecting to %s

The swirls in the image are made up of numerous lines. Courtesy of: www.openprocessing.org

The Glossy Reflection is transparent on top and gets whiter towards the bottom.

Study – Lines and Grace Kelly – by Federico Viola photo: courtesy of GettingCheeky.com and curved lines wallpaper: courtesy of FreeFever.com

Illustration: Jamie McKelvie – Art Brut Record

Custom Shapes and Custom Shape Icon

Photo by agathabrown on morgueFile

What Time is it Now? by King_Bobbles

The underlined text and insertion point at end of the word indicates that you are still in the type mode.

He loves OHS! – Photo by Karpati Gabor on morgueFile

Illustration: Tavis Coburn – Illustration for for an article predicting trends in Apple’s mobile strategy. Found on: TavisCoburn.com

Work by Egon Schiele, found at Mom.org

Photo by Seemann on morgueFile.com

Setting the grid up.

Uncle Sam Wants You, WWI Propaganda Poster for US Army recruits, Design by James Montgomery Flagg, 1916, image found at: Live Auctioneers

Vista Lighting Effect – Courtesy of: Tutorial9

Found at Inc.com

Photo by clarita on www.morguefile.com

Photo by matthewbridges on morgueFile.com

Photo Montage by SGlider12 on Webdesign.org – Click image for great Gimp tutorial

Image from morgueFile by lemai13

This is a template for a business website found at TemplateMonster. It is interesting in the sense that it breaks up the main image as part of the navigation. The sound it comes with is annoying.

Colours, Numbers and Boxes – very happy and alive, personally I do not like the distortion of the word content – found at: Flickr

Photo by DTL on morgueFiles

Photo by omdur on morgueFile

Geese in Ameland, Photo by Frans Schouwenburg

Luminescent Twirls- Courtesy of: YourPhotoshopGuide

Pink Ribbon Day – Swiss International Style Reference – by Hwan Rochanabuddhi

Text and Shapes – This design lends itself to an interactive use – found at: Klafferty.com

The concept was used on the German side as well with this ‘Auch du sollst beitreten zur Reichswehr’ [You too should join the German Army], design by Julius Engelhard, Image: courtesy of mental_floss

Grassy Rabbits

Your Lipstick Needs You, an entertaining take by Digital Media Artist Samantha Cain. Courtesy of: Samantha Cain, http://www.behance.net/samanthacain

Photo by ariadna on morgueFile

A Beautiful Piece by Aerosol found on his Facebook

Couple found at http://frenchbydesign.blogspot.com.au

Outlined text changed in size and colours dropped into the individual letters with Eyedropper tool using LMB + Alt

Illustration: Jamie McKelvie – Suburban Glamour Comic Series

Peace- Swiss International Style Reference – by Maryam Chananeh

Photo by mcconnors on morgueFile

Contemporary design in style of Construcitvism by Teo Brito found at LauraGreen92 – click image for more information and link to her blog

Illustrator unknown – found at: Ephemera – World of Rare Books

Screenshot from What’s Your Story by Joyce Hostyn

Courtesy of The Art of Mass Effect Universe’, 2012

Illustration by Tavis Coburn found on DzineBlog.com

Photo by dharder on morgueFiles.com

Finding the Right Candidate for a Job… – Photo AdamRiley from www.projectnoah.org

Image Source: www.photoshopessentials.com

Screenshot of Endless Alphabet 2, courtesy of AppsPlayground.com

Multimedia Production Cycle – This image is under the Creative Common Agreement, you can use it but will need to reference this site: www.classoffederico.wordpress.com

Colourful Table of Content – Ribbons in Primary Colours – found at: LifeBlue.com

Fruity Design – This is great for a menu, very appetizing thumbnails – found at: WeddingPhotography.com

‘For Great Road Trips: Switzerland’ Poster by Herbert Matter in (Swiss) International Style – Source: http://swisstype.wordpress.com/work/

Photo by hotblack on morgueFile.com

Italian movie poster found on Abduzeedo.com

Work by Jo W

Work by Justin Anderson

Illustration by Jessie Ford, found on DzineBlog.com

Britons, Lord Kitchener Wants You! Propaganda poster design from WWI by Alfred Leere. Image: courtesy of WorldWarEra.com

Courtesy of The Art of Mass Effect Universe’, 2012

Colour Palette for Quentin Tarantino Movie: Inglorious Basterds. Source: Flavorwire.com – Image Credit: Roxy Radulescu

Milk Poster – Swiss International Style Reference – by Annabel Stephen Salip

Mosaic of Sofia Coppola – by Maurizio Galimberti – www.mauriziogalimberti.it

Swiss travel poster from 1934 by Herbert Matter – Source: http://swisstype.wordpress.com/work/

Good Morning! Photo: wallyir, from: morgueFile.com

Source: morgueFile, Photo by matei

Photo by frenchbyte on morgueFile

Swiss International Style – Joseph Müller-Brockmann – Beethoven – found at www.designhistory.com

Some of us have there most enjoyable moments in nature at the beach, Photo by rivediamoci on morgueFiles

Based on a photo by delboysafa from morgueFile.com

Text and Shapes – This design lends itself to an interactive use – found at: Smashing Magazine (click image for inspiring article on table of content design)

Concept for Gallery Screnshot

Table of Content from Textbook – This design lends itself to an interactive use – found at: Smashing Magazine (click image for inspiring article on table of content design)

Based on photo by dhester from morgueFile.com

Illustration by Gary Neill found on Dzineblog.com – http://garyneill.com/ http://garyneill.tumblr.com/

Illustration by Kate Miller, found on DzineBlog.com

Only practice will help you learn! Photo by BreonWarwick on morgueFile

The gentle curve of the river and the light green tones of the grass give this image a calming feel. The montains and the clouds have a less calming effect. Image: courtesy of Icon Photography School – http://www.photographyicon.com/line/

Light Streaks – Courtesy of: PhotoshopEssentials

From ‘Henri’s Walk to Paris’ 1962 – children’s book by Saul Bass Found at: Brainpickings.org

Michael Pointing in GTA V – Courtesy of Rockstar

Jenga, photo courtesy of: Design-Crit.com

Example of applied changes

The calming effect of horizontal lines, image: courtesy of flickr.com, Photographer: jaikdean

Vertical lines of a dark fence, image courtesy of p.ic – Photo Internet Collection – www.photoic.wordpress.com, photographer: Federico Viola

Typographic with Colours and Photos – The use of large numbers is effective and the low opacity of the boxes works, personally, I find it looks a bit dated- found at: JuxtaPost.com

From ‘Henri’s Walk to Paris’ 1962 – children’s book by Saul Bass Found at: Brainpickings.org

Luminescent Lines – Courtesy of: PSDLearning

Leonardo’s St. John the Baptist, Louvre, Paris, Image: courtesy of A World History of Art – www.all-art.org

Photo by clarita on morgueFile

Text-based Table of Content – Very Graphic and Black and White- found at: Smashing Magazine (click image for inspiring article on table of content design)

Poppies – Vector art Federico Viola based on photo by hotblack from morgueFile

I Want You – Emily Strange, The lovable Emily Strange came to life in 1991, designed by Nathan Carrico for Santa Cruz Skateboards. She is referred to as a counterculture icon. I would just call her a sceptic. Image found at: Kollectable Kaos