Manage Quality Customer Service – Class 5

by federicoviola on November 12, 2013November 12, 2013

Link to all Classes Class 1 Class 2 Class 3 Class 4 Class 5

Today’s Class

Assignment 2 – Customer Service
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Assignment 2 – Customer Service

Today I will give out the final assessment task for customer service. Please read How to handle customer complaints – TrainingMag and participate in the class activity.

Afterwards complete the assessment below:

Assessment 2 Customer Service.

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Please leave your feedback in form of a comment. Your feedback and suggestions will help me to make this blog more user friendly. Thanks!

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Using the Reflect tool (o) to reflect the i downwards as if it has collapsed in front.

Leonardo’s St. John the Baptist, Louvre, Paris, Image: courtesy of A World History of Art – www.all-art.org

Courtesy of The Art of Mass Effect Universe’, 2012

Luminescent Lines – Courtesy of: PSDLearning

Milk Poster – Swiss International Style Reference – by Annabel Stephen Salip

A Beautiful Piece by Aerosol found on his Facebook

Text and Shapes – This design lends itself to an interactive use – found at: Klafferty.com

This is a template for a business website found at TemplateMonster. It is interesting in the sense that it breaks up the main image as part of the navigation. The sound it comes with is annoying.

Concept for Gallery Screnshot

Outlined text changed in size and colours dropped into the individual letters with Eyedropper tool using LMB + Alt

Example of applied changes

Layers in Photoshop are like a Collage of images stuck on top of each other…

Source: morgueFile, Photo by matei

Close-up at Fed Square, Federico Viola 2013

Colour Palette for Quentin Tarantino Movie: Inglorious Basterds. Source: Flavorwire.com – Image Credit: Roxy Radulescu

Work by Jo W

Screenshot of Endless Alphabet 2, courtesy of AppsPlayground.com

Table of Content from Textbook – This design lends itself to an interactive use – found at: Smashing Magazine (click image for inspiring article on table of content design)

Illustration by Jessie Ford, found on DzineBlog.com

‘For Great Road Trips: Switzerland’ Poster by Herbert Matter in (Swiss) International Style – Source: http://swisstype.wordpress.com/work/

He loves OHS! – Photo by Karpati Gabor on morgueFile

Illustration by Gary Neill found on P.A.P.-Blog – http://garyneill.com/ http://garyneill.tumblr.com/

Illustration by Jessie Ford, found on DzineBlog.com

Swiss travel poster from 1934 by Herbert Matter – Source: http://swisstype.wordpress.com/work/

Massive Attack – The Essential Mix

Illustration: Jamie McKelvie – Suburban Glamour Comic Series

Swiss International Style – Joseph Müller-Brockmann – Beethoven – found at www.designhistory.com

“Step into my office” Source: The Age, click image for link

Geese in Ameland, Photo by Frans Schouwenburg

Based on photo by hotblack from morgueFile.com

Work by Egon Schiele, found at Mom.org

Colourful Table of Content – Ribbons in Primary Colours – found at: LifeBlue.com

Based on photo by xandert found on morgueFile

Setting the grid up.

The gentle curve of the river and the light green tones of the grass give this image a calming feel. The montains and the clouds have a less calming effect. Image: courtesy of Icon Photography School – http://www.photographyicon.com/line/

Photo by hotblack on morgueFile.com

Work by Justin Anderson

Illustrator unknown – found at: Ephemera – World of Rare Books

Poppies – Vector art Federico Viola based on photo by hotblack from morgueFile

Screenshot – 82 Everyone is a Marketer by Seth Godin from What’s Your Story by Joyce Hostyn

The Face by drfranken found on ChromoArt.de

Illustration by Gary Neill found on Dzineblog.com – http://garyneill.com/ http://garyneill.tumblr.com/

The underlined text and insertion point at end of the word indicates that you are still in the type mode.

Based on a photo by delboysafa from morgueFile.com

Peace- Swiss International Style Reference – by Maryam Chananeh

Photo by mcconnors on morgueFile

Luminescent Twirls- Courtesy of: YourPhotoshopGuide

Photo by DTL on morgueFiles

Screenshot from What’s Your Story by Joyce Hostyn

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Photo by matthewbridges on morgueFile.com

ruthworkx -http://ruthworkx.files.wordpress.com

Free Transform and Ctrl – I am loving it!!!

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The grass layer has been turned into a clipping mask with the shape of the rabbit below.

Photo Montage by SGlider12 on Webdesign.org – Click image for great Gimp tutorial

Custom Shapes and Custom Shape Icon

Illustration by Kate Miller, found on DzineBlog.com

Grassy Rabbits

Steel Curves, Image: courtesy of flickr.com, photographer: Margeois.

Illustration: Tavis Coburn – Illustration for for an article predicting trends in Apple’s mobile strategy. Found on: TavisCoburn.com

The swirls in the image are made up of numerous lines. Courtesy of: www.openprocessing.org

Photo by mconnors on morgueFile

Photomontage: Amir Ebrahim Photography

Good Morning! Photo: wallyir, from: morgueFile.com

Vista Lighting Effect – Courtesy of: Tutorial9

Photo by clarita on www.morguefile.com

Michael Pointing in GTA V – Courtesy of Rockstar

Light Streaks – Courtesy of: PhotoshopEssentials

Photo by clarita on morgueFile

Photo by omdur on morgueFile

Based on photo by dhester from morgueFile.com

The calming effect of horizontal lines, image: courtesy of flickr.com, Photographer: jaikdean

Jenga, photo courtesy of: Design-Crit.com

Examples of Output and Display for web-content. Image: live.surveyshack.com

Photo by ariadna on morgueFile

Photo by agathabrown on morgueFile

Only practice will help you learn! Photo by BreonWarwick on morgueFile

Found at Inc.com

Typographic with Colours and Photos – The use of large numbers is effective and the low opacity of the boxes works, personally, I find it looks a bit dated- found at: JuxtaPost.com

Text-based Table of Content – Very Graphic and Black and White- found at: Smashing Magazine (click image for inspiring article on table of content design)

Mosaic of Sofia Coppola – by Maurizio Galimberti – www.mauriziogalimberti.it

Courtesy of The Art of Mass Effect Universe’, 2012

Vertical lines of a dark fence, image courtesy of p.ic – Photo Internet Collection – www.photoic.wordpress.com, photographer: Federico Viola

Uncle Sam Wants You, WWI Propaganda Poster for US Army recruits, Design by James Montgomery Flagg, 1916, image found at: Live Auctioneers

Illustration: Jamie McKelvie – Art Brut Record

Some of us have there most enjoyable moments in nature at the beach, Photo by rivediamoci on morgueFiles

Fruity Design – This is great for a menu, very appetizing thumbnails – found at: WeddingPhotography.com

Study – Lines and Grace Kelly – by Federico Viola photo: courtesy of GettingCheeky.com and curved lines wallpaper: courtesy of FreeFever.com

Image from morgueFile by lemai13

Britons, Lord Kitchener Wants You! Propaganda poster design from WWI by Alfred Leere. Image: courtesy of WorldWarEra.com

Illustration by Tavis Coburn found on DzineBlog.com

Colours, Numbers and Boxes – very happy and alive, personally I do not like the distortion of the word content – found at: Flickr

Photo by dharder on morgueFiles.com

Italian movie poster found on Abduzeedo.com

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Based on image by hotblack on morgueFile.com – F.Viola

Pink Ribbon Day – Swiss International Style Reference – by Hwan Rochanabuddhi

Text and Shapes – This design lends itself to an interactive use – found at: Smashing Magazine (click image for inspiring article on table of content design)

Multimedia Production Cycle – This image is under the Creative Common Agreement, you can use it but will need to reference this site: www.classoffederico.wordpress.com