C3 – CSS and Testing Procedures – Week 05

Today’s Class

  • Assessment Task 1
  • CSS Tutorial on W3Schools.com
  • Feedback

Assessment Task 1

Continue on Assessment Task 1. Use your copy or the file below (if you have not started yet.) Assessment 1 CSS Tracking

CSS Tutorial on W3Schools.com

Today I will ask you to work through these chapters alone and fill your findings in the Assessment 1 CSS Tracking!

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Manage Quality Customer Service – Class 5

Link to all Classes     Class 1    Class 2     Class 3     Class 4     Class 5

Today’s Class

  • Assignment 2 – Customer Service
  • Feedback

Assignment 2 – Customer Service

Today I will give out the final assessment task for customer service. Please read How to handle customer complaints – TrainingMag and participate in the class activity.

Afterwards complete the assessment below:

Assessment 2 Customer Service.

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