Manage Quality Customer Service – Class 2

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Today’s Class

  • Discuss Customer Service
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Discuss Customer Service

Let us continue with were we finished off last week: businesses or brands that we associate with excellent or even good customer service and those that we accociate with bad custumer service.

Let us list both groups by everyone in class on the white board.

Found at
Found at

Customer Service varies from brand to brand and business to business. It can be classified by attitude of a business and its employees as well as their behaviours. The behaviour really consists of what an employee does as well as what they do not do.

Finally, we can look at customer service from the customer’s point of view, the experience and how the customer feels.

We will write down our emotions and associations that we have with the brands. Use the attached document to document the class discussion:

Class 2 Task


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