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Today’s Class

  • Last Week
  • Assessment Task 1
  • CSS Tutorial on W3Schools.com
  • Feedback

Last Week

Last week we started on CSS. What do you recall?

  • What is the use or benefit of CSS?
  • What colour models did we look at?
  • What ways are there to incorporate CSS (into HTML)?
  • What style of bracket is used in CSS?
  • What is the syntax of CSS?
  • Find the  colour hex code for the colour DarkRed.
  • Try to write down a CSS command for h1 to be in DarkRed using the colour hex code and make the font size 24px. Upload your code as a comment to this post – I will walk around and observe.

Assessment Task 1

Open the attached Word document and use it to keep track of your CSS learning in this class.

The purpose of this task is LEARNING and it should help you remember the code and information covered in class.

Assessment 1 CSS Tracking

CSS Tutorial on W3Schools.com

We will cover:

We worked to here in class!

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Today’s Class

  • Discuss Customer Service
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Discuss Customer Service

Let us continue with were we finished off last week: businesses or brands that we associate with excellent or even good customer service and those that we accociate with bad custumer service.

Let us list both groups by everyone in class on the white board.

Found at Inc.com
Found at Inc.com

Customer Service varies from brand to brand and business to business. It can be classified by attitude of a business and its employees as well as their behaviours. The behaviour really consists of what an employee does as well as what they do not do.

Finally, we can look at customer service from the customer’s point of view, the experience and how the customer feels.

We will write down our emotions and associations that we have with the brands. Use the attached document to document the class discussion:

Class 2 Task

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